Summary of some key Terms and Conditions | Cancellation: If a cancellation is requested during our Normal Business Hours and less than 48 hours before the Service Start Time, any fees paid will not be refunded. If cancellation is requested more than 48 hours before the Service Start Time, any fees paid will be refunded but excluding the 4.9% card processing fee and always subject to any superseding Special Local Terms mentioned during the reservation process.  |  No-Show: If a passenger is "No Show" for any reason the the service fee will not be refunded or credited to a future booking.  No Shows may be caused by - but are not limited to - delayed or cancelled connecting flights feeding on to the booked flight, offloading by the airline, a cancellation of the flight by the airline, denial of boarding, a heavy delay leading to a voluntary or involuntary flight change, re-routing, re-timing, diversions, operational/technical delays, any delay of more than 3 hours from the STA or STD, passenger sickness, bad weather, volcanic eruption, a Force Majeure event,  or failing to claim a service. | Amendment:  If a Major Change is requested during our Normal Business Hours and less than 48 hours before the Service Start Time then no part of the existing booking will be refunded or credited towards the changed new booking. A "Major Change" includes - but is not limited to - (i) a change of date (ii) a change of airport (iii) or change of service start time of more than 3 hours (iv) a change of flight number requested less than 3 hours before scheduled flight time (v) a change of terminal (vi) a change of airline or flight that makes the intended service impossible or materially different, (vii) a reduction in the scope or value of the service and/or the number of passengers being served. | Other:  For Special (Local) rules, Short Notice orders,  Normal Business Hours and the full set of terms and conditions - please click and read the "View Full Terms & Conditions" button below.